Intelligence applied to customer service
They use happyfox
Gather all contacts in one place
Improve customer service with automation
Monitor performance and identify areas for development
HappyFox is a customer service platform that allows to collect all contacts on the same platform – regardless of the contact channel.
HappyFox is a customizable, automated way And versatile to manage customer support. With HappyFox you can:
- convert emails, phone calls and social media messages into tickets
- automatically direct contacts to the appropriate or available customer service agent
- chat support and chatbots powered by artificial intelligence
- creating reusable ticket and response templates
- creation of databases, self-service portals and FAQ articles
- automation of ticket processes
- internal communication and reporting
The HappyFox customer service platform is suitable for any organization that manage contacts and wish improve your processes .
For example, HappyFox is used by:
- educational institutions
- customer service centers
- to bargain
- Airlines companies
- non-profit associations
- social and health workers
Axires is a systems provider founded in 2016. Our goal is to make work smarter.
We provide efficiency to SMEs and SMIs, in the sectors of activity where we have experience:
- the Supply Chain,
- mass distribution,
- in-store commerce,
- the industry.
At Axires, we talk about business before talking about IT.
If you purchase HappyFox through Axires, in addition to support from HappyFox, you will receive also assistance in French – at no additional cost.
Plus, we help you integrate HappyFox with other tools you use to make work even more fluid and efficient.
Why choose HappyFox?
Rapid deployment
Implementing many helpdesk software requires numerous settings adjustments and can easily take up to a month. HappyFox is designed so that you can get it up and running quickly, even within a few days. That's why it's a great alternative to Zendesk and other old-fashioned customer service tools.
Makes it easier to track tasks
HappyFox brings together contacts from different channels. Requests are guaranteed to be processed, whether you receive them by phone, email or Facebook. HappyFox's reports, on the other hand, help you measure the success of the service. The data you receive helps develop even better customer service.
Integrates with other tools
HappyFox can work seamlessly with dozens of different tools. For example, you can create and manage tickets from Teams, convert customers' WhatsApp or Facebook messages into tickets, and sync customer information between CRM and the support platform.
Automates workflows
With HappyFox's terms, you can automate various processes. For example: - Contacts can be automatically routed to the right customer service representative - An automatic response can be sent to the customer when the contact meets certain conditions - Contacts can be escalated, archived or closed after a certain amount of time
Simplifies collaboration
The HappyFox customer service platform keeps everyone up to date on the status of each contact. Team communication is successful through internal feedback, and transparency can be increased by distributing tickets to partners. HappyFox also informs you if several employees handle the same contact. In this way, unnecessary work is reduced and customer communication is systematic.
Adaptable to business needs
With HappyFox, you can customize everything from data fields to workflows, customer service roles and access rights, and working hours. When you also customize self-service portals and databases according to your own brand, you provide your customers with a memorable and consistent customer experience.
Excerpts from customer testimonials
HappyFox customer service is excellent and support requests are always responded to immediately
Kavin Stopforth
Planned Parenthood
HappyFox brought clarity and ease of use in the midst of a seemingly overwhelming support load.
Joe Runciman
Accelerate Education
Thanks to HappyFox, the number of incoming support emails decreased from 15 to 20 %
Pankaj Kumar
Whirlpool
Thanks to HappyFox, customer response time has been reduced from 5 days to a few hours
Tim Sherret
Sennheiser
How much does the HappyFox customer service platform cost?
Powerful
€27/user/month*
Fantastic
€46/user/month*
Business
€65/user/month*
Business More
€83/user/month*
*Price is based on a one-year contract. Additional discounts are available for longer contracts.
You can find more information about the features and prices of the different licenses here .
